Shipping Policy

This Shipping Policy should be read with our Terms of Service and Return & Refund Policy.

1. Order processing

Orders are normally processed within 1–3 business days after payment confirmation, excluding weekends and public holidays. Processing may take longer during peak periods, public holidays, payment or address verification, unexpected inventory changes, or other operational issues. We send shipping confirmation after dispatch.

2. Shipping destinations

Available destinations are shown at checkout. Products or destinations may be unavailable because of carrier limitations, customs restrictions, product regulations, or other delivery requirements. If we cannot ship an item to the address provided, we will contact you and provide an appropriate refund for the undeliverable item.

3. Shipping charges

Eligible orders with a merchandise subtotal of $49 USD or more qualify for free standard shipping. At checkout, the available shipping methods, shipping charges, geographic restrictions, exclusions, and estimated delivery times will be displayed. Shipping charges may vary by destination, selected shipping method, package size, weight, and order contents.

The qualifying $49 subtotal is calculated after discounts and before taxes. Customs duties, import taxes, local handling fees, and optional expedited-shipping charges are not included in the free standard-shipping offer. The shipping charge displayed at checkout is the authoritative charge for your order.

4. Estimated delivery and tracking

Standard delivery is generally estimated at 7–15 business days after dispatch. Destination-specific information displayed at checkout takes priority. Delivery estimates are not guaranteed and can be affected by carriers, customs, local delivery services, weather, holidays, and peak periods. When tracking is available, we send it by email; initial tracking updates may take up to 72 hours after dispatch.

5. Addresses, customs, delayed, lost, or delivered packages

Customers are responsible for providing complete and accurate delivery addresses. Contact us within 12 hours if an address needs correction; changes cannot be guaranteed once processing begins. Where permitted by law, customers may be responsible for costs caused by an incorrect address, incomplete address, unavailable recipient, refusal, or failure to collect a parcel.

International orders may be subject to customs duties, import taxes, or handling charges unless checkout states these are included. If tracking has not updated for 10 business days or the estimated delivery period has passed, contact service@dwellnivo.com with your order number, tracking number, delivery address, and issue description. If a carrier confirms loss in transit, we will provide an appropriate remedy. If tracking shows delivery but you cannot locate the package, check the address, household members, neighbors, delivery location, and carrier before contacting us.

6. Damaged, incorrect, incomplete, and split shipments

Inspect your order after delivery and report damage, defects, missing items, or incorrect items as soon as reasonably possible, preferably within 7 days, with photos or video where possible. This preferred period does not reduce statutory rights. Items from an order may ship separately; if so, you may receive multiple tracking numbers and will not be charged additional shipping solely because of a split shipment.