FAQ

Orders and payment

Which payment methods are accepted?
The methods available for your location are shown at checkout.

How do I know my order was received?
We send an order-confirmation email to the address used at checkout. Please check spam, junk, or promotions folders if it is not visible.

Can I change or cancel an order?
Email service@dwellnivo.com within 12 hours of placing your order. We will try to help, but changes are not guaranteed once processing or shipment begins.

Can I change my delivery address?
Contact us within 12 hours. Address changes cannot be guaranteed after processing begins, and additional costs caused by an incorrect or incomplete address may be your responsibility where permitted by law.