Contact Us

We are here to make your shopping experience with Dwellnivo as seamless as possible.

Whether you need help selecting a table lamp for your space or have questions about an existing order, our customer-support team will be happy to assist you.

How We Can Help

Please contact us regarding:

  • Product information, specifications, and available features
  • Order confirmations and status updates
  • Shipping and delivery enquiries
  • Damaged, defective, missing, or incorrect items
  • Returns and refunds
  • Payment-related questions
  • Privacy requests or other customer-service concerns

Existing Orders

When contacting us about an existing order, please include:

  • Your order number
  • The email address used at checkout
  • A brief description of your enquiry

This information will help us locate your order and assist you more efficiently.

Damaged or Incorrect Items

If your order arrives damaged, defective, incomplete, or incorrect, please contact us as soon as possible.

Please include clear photographs or videos of the product, the issue, the original packaging, and the shipping label so that we can review your request.

Returns

Please contact us before returning any item. Our customer-support team will review your request and provide the appropriate return instructions and designated return address.

Please do not send returns to our registered business address. Return locations may vary depending on the product, fulfillment location, and customer destination.

Items returned without prior authorization, or sent to an incorrect or unauthorized address, may not be accepted or processed.

Business Information

Dwellnivo is owned and operated by Qingdao Little Sugar Cube Trading Co., Ltd.

The company is responsible for product sales, order processing, customer support, returns, refunds, and other transactions conducted through Dwellnivo.

Brand Name: Dwellnivo
Company Name: Qingdao Little Sugar Cube Trading Co., Ltd.
Registered Address: No. 93 Dayang, Zhangjialou Town, Huangdao District, Qingdao City, Shandong Province, China
Email: service@dwellnivo.com
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM (U.S. Eastern Time)

We aim to respond to customer enquiries within 1–2 business days.