Return & Refund Policy

This policy applies to purchases made directly through the Dwellnivo website and does not limit mandatory consumer rights.

1. 30-day return period

You have 30 days after confirmed delivery to request an eligible return. To meet the deadline, email service@dwellnivo.com within that period. Returns sent without prior authorization may not be accepted.

2. Eligibility

For a change-of-mind return, the item must be unused, undamaged, in the same condition in which it was received, in original packaging, and complete with included accessories, manuals, cables, chargers, adapters, or other components where applicable. Proof of purchase is required. Reasonable inspection that does not damage or materially use the product does not by itself limit rights provided by law.

3. Items not eligible for change-of-mind return

Unless defective or otherwise required by law, we may not accept personalized or customized items, gift cards, items marked final sale before purchase, items damaged by misuse, improper storage, failure to follow instructions or warnings, unauthorized modification, or missing important components or accessories.

4. Requesting a return

Email service@dwellnivo.com with your order number, checkout email, item, reason for return, and photographs or a short video where relevant. If approved, we will provide the correct return destination, packaging instructions, and shipping instructions.

5. Return address

Do not send returns to our registered business address. Return warehouse addresses may vary by product, fulfillment location, and customer destination. Once your return request is approved, our customer-service team will provide the correct return address and instructions. Products sent to an unauthorized or incorrect address may not be received or processed.

6. Return shipping and remedies

For an approved change-of-mind return, the customer is responsible for return shipping unless law requires otherwise. Original shipping charges are normally non-refundable for a change-of-mind return. For a confirmed damaged, defective, incorrect, or incomplete item, we will provide an appropriate remedy and cover reasonable return shipping when a return is required. Depending on the issue, a remedy may include troubleshooting, replacement parts, a replacement product, a partial refund, or a full refund.

Please package returns carefully. For customer-arranged returns, we recommend a trackable service and keeping the receipt. We are not responsible for a customer-arranged return lost or damaged before it reaches the authorized destination, except where law requires otherwise.

7. Inspection, refunds, and processing time

Once we receive and inspect an eligible returned product, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method within 5–10 business days after the returned product is received and inspected. After we issue a refund, your bank, card issuer, or payment-service provider may need additional time to make funds available.

Where permitted by law, deductions may be made if the returned product is missing parts, damaged, shows installation marks, has been altered, or has lost value because it was handled beyond what is reasonably necessary to inspect it. Any deduction will reflect the returned item’s condition and will not limit mandatory consumer rights.

8. Cancellations and exchanges

You may request cancellation within 12 hours after ordering, but cancellation is not guaranteed after processing or shipment begins. If we successfully cancel an unshipped order after payment is collected, the refund is issued to the original method within 5–10 business days after cancellation approval, subject to provider posting time. We do not guarantee direct exchanges; when unavailable, the fastest option may be an eligible return followed by a new order.